Legal Information

299 vet's Privacy Policy

Your personal information is completely safe with us. This Privacy Policy clearly sets out what data we collect, how it is used, and what rights you have.

Last Updated: 1 January 2026
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SSL encryption
256-Bit Encryption
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No Third Parties
Your data is never sold
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Transparent Policy
Nothing hidden
Your Control
Right to delete your data
Key Aspects of Privacy Protection

A quick overview of how 299 vet keeps your data safe.

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Data Collection

Only the information we actually need is collected — your name, mobile number, email, and documents required for identity verification. Nothing more is asked for.

Minimal data
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Data Retention

All data is stored on internationally certified encrypted servers. Regular security audits are conducted, and unauthorized access is completely prevented.

Encrypted Storage
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Data Usage

Your data is used solely for account management, payment processing, and legal compliance. Selling data for advertising purposes is strictly prohibited.

Limited Use
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Cookie Policy

Essential cookies are used to improve the site. You can disable cookies through your browser settings, though some features may not work as expected.

Controllable
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Third-Party Sharing

Your data is never shared with third parties except where legally required. Only the minimum necessary information is passed on for payment processing purposes.

Secure Sharing
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Your Rights

You can request to view, correct, or delete your data at any time. Email us at support@299vet.app and we'll respond within 72 hours. Full control

1

What Data We Collect

From the moment you open an account at 299 vet to every transaction you make, we only collect the information we truly need. The core principle of our Privacy Policy is simple — no data is collected without your consent.

Below is a detailed list of the types of information we collect:

Data type Example Reason
Identity Information Name, date of birth, national ID number For KYC verification and age confirmation
Contact information Mobile number, email address Account Management & Notifications
Financial Information BKash/Nagad/Rocket number, transaction history Payment Processing & Fraud Prevention
Device information IP address, browser type, OS Security & Session Management
Usage data Betting history, login times, preferred games Service Improvement & Personalisation
Good to know: We never store your full bank account number or card number. All payment information is processed using a fully tokenized method.
2

How Your Data Is Used

Data collected on 299 vet is used only for specific purposes — each one designed to provide you with a better experience and keep the platform secure.

  • Account Management: For registration, login, and profile updates
  • Payment Processing: To process deposits and withdrawals quickly and accurately
  • Ensuring Security: To detect unauthorized access and fraud
  • Legal Obligations: To meet KYC, AML, and licensing authority requirements
  • Service Improvement: Data analysis to improve your experience
  • Promotional Communications: To notify you of special offers, with your consent
  • Customer Support: For dispute resolution and complaint handling

Importantly, 299 vet never sells your data to third parties or uses it for advertising. Protecting your privacy is a core part of how we do business.

3

Data Storage & Security

299 vet uses the latest technology to protect your data. Our security infrastructure is built and operated to international standards.

  • 256-bit TLS/SSL encryption: All data transmission occurs through encrypted channels
  • Secure data center: Data stored on ISO-certified servers
  • Two-factor authentication: 2FA is available to secure access to your account
  • Regular Security Audits: Regular audits conducted by third-party security experts
  • Firewall protection: Advanced firewall and intrusion detection system
  • Data backup: Automatic daily backups stored across multiple locations
Your Responsibilities: Keep your account password and login details secure. Never share your password with anyone. If you notice any suspicious activity, contact us immediately.

That said, no online platform can guarantee 100% security over the internet. In the event of any security breach, we will notify you promptly and take all necessary action.

4

Data Sharing with Third Parties

299 vet does not sell your data. However, in certain circumstances, limited information may be shared with third parties — solely for service delivery and always in your best interest.

  • Payment processor: bKash, Nagad, Rocket — used solely to process transactions
  • Identity Verification Service: With licensed agencies for the KYC process
  • Law Enforcement: Under court order or legal obligation
  • Licensing authority: During regulatory audits and inspections
  • Technology Partners: For platform operations only — they are also bound by our privacy agreement

Every third-party partner is contractually bound to our strict data protection agreement and cannot use your information for any other purpose.

5

Cookies & Tracking Technologies

299 vet uses cookies for session management and to improve your experience. Cookies are small text files stored in your browser.

  • Essential Cookies: Required for login sessions and security — these cannot be disabled
  • Performance Cookies: To monitor site speed and performance
  • Preference cookies: To remember your language preferences and settings
  • Analytics Cookies: For user behavior analysis — fully anonymized
You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may affect login and payment functionality.
6

Your Rights

As a 299 vet user, you have full control over your own data. We believe the data belongs to you — we simply manage it securely on your behalf.

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Right to access your data
You can request to view all the information we hold about you. A full list will be sent to you within 72 hours.
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Right to Data Correction
You can request corrections to any inaccurate or outdated information. Once verified, updates are made promptly.
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Right to Erasure
After closing your account, you can request deletion of your data — except for information we are legally required to retain.
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Right to Data Portability
You can request to download all your data in a single file, delivered in JSON or CSV format.
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Right to Restrict Processing
You can ask us to stop using your data for specific purposes — for example, opting out of promotional emails.
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Right to file a complaint
You can report privacy violations directly to support@299vet.app. We take all complaints seriously and will investigate thoroughly.
7

Protection of Minors

299 vet is strictly for users aged 18 and above. We do not collect or process data from minors.

  • Age verification is mandatory at registration
  • Date of birth is verified during the KYC process
  • Any account identified as belonging to a minor will be suspended immediately
  • Parents or guardians with concerns can report them to support@299vet.app
If you become aware that a minor is using 299 vet, please notify us immediately. We will take swift action and permanently delete their data.
8

Data Retention Period

299 vet does not retain data beyond what is necessary. Separate retention periods are defined for different categories of information.

  • Account Information: For as long as your account is active, plus 30 days after closure
  • Transaction Details: Minimum 5 years as required by law
  • KYC Documents: Up to 5 years after account closure
  • Log Files: Up to 12 months, then deleted automatically
  • Cookie data: End of session or up to 30 days
  • Support conversations: 2 years after resolution

Once the retention period expires, data is securely deleted and cannot be recovered.

9

Privacy Policy Updates

299 vet may update this Privacy Policy when necessary. You will be notified before any significant changes take effect.

  • A notification of any changes will be sent to your registered email
  • You will be informed of any updates upon logging into the platform
  • At least 7 days' notice will be given before any major changes take effect
  • Continued use of the platform after any changes will be considered acceptance of the updated policy
  • The "Last Updated" date on this page always reflects the most current version
Check this page regularly. Keep your email notifications on to receive all updates on time.
10

Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, feel free to reach out. Our dedicated privacy team is ready to address all your concerns.

  • Email: support@299vet.app
  • Live Chat: Log in to the platform for 24/7 chat support
  • Response time: Via email within 72 hours; instantly via live chat
  • Data deletion request: Write "Data Deletion Request" in the subject line
  • Data Access Request: Write "Data Access Request" in the subject line
Our support team is available 24/7, seven days a week. Your privacy is our priority — don't hesitate to get in touch with us about anything.

Join a Safe & Transparent Platform

Your data is fully protected at 299 vet. Register today and enjoy the best betting experience in Bangladesh.

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